Guests can dine in the franklin restaurant by michelin starred chef alfredo russo or enjoy a drink in the bar. Reopened in 2016 after an extensive refurbishment, the hotel features elegant rooms and suites designed to incorporate classic elements and italian details. Each room at the franklin is air conditioned and is fitted with a flat-screen tv, a seating area, a signature bed with premium linens and a pillow menu. The luxury bathrooms come with bathrobes and toiletries. Further facilities include a 24-hour front desk, concierge services, a techno gym and a spa. The famous harrods department store can be reached in a 7-minute walk, while the natural history museum is less than 10 minutes away. The royal albert hall and hyde park are 1 km from the franklin london - starhotels collezione.

The nearest underground station is south kensington, just 600 m away. London heathrow is approximately 45 minutes away by car, depending on traffic, and airport transfers can be arranged at an extra fee.