Egerton house is less than a 3-minute walk from harrods and harvey nichols department stores and the kensington museums are within a 5-minute walk. Knightsbridge and south kensington tube stations are 750 m away. rooms have hand-stitched mattresses, antique furniture, original artwork, and marble bathrooms. There are luxury bathrobes, penhaligon's toiletries, mineral water, and fresh fruit and flowers. A glass of champagne or a pot of tea is served on arrival. traditional english afternoon teas are available and the quiet bar serves light snacks and cocktails.

The hotel offers a butler service and a large menu from 07:00 to 23:00. Guests can eat in their room or in the bar/lounge area.